FAQ

• Drinking water subscription by meter or by gauge according to the technical requirements specified by the institution (home, industrial, schools, restaurants, etc.).
• Temporary subscription for construction workshops and others.
• Irrigation water subscription is provided in some relevant departments.
• Sewage treatment subscription that will be implemented according to the availability of treatment plants in the areas.

With you step by step to inquire about your bill

Choose the district to which you belong (the district is the area in which your home or business is located).

Contact the concerned center to serve you

General Administration – Main Center
Zahle Highway – Abdel Dayem Building – Third and Fourth Floors
Tel 08 / 800235
       08 / 811388
       08 / 814500
Fax 08 / 800235

Zahle Department Office
Zahle Al-Bardouni – Behind Kadri Hotel
Tel 08 / 820236

Baalbek Department Office
Baalbek – Al-Asira neighborhood
Tel 08 / 370335

Southern Bekaa Department Office
Jebb Jennine – Near the Popular Market
Tel 08 / 663414

Water is cut off without prior notice in the event of:

• A sudden failure in the networks
• The appearance of local or general pollution
• Conducting emergency repairs

Water is cut off by prior notice in the event of:

• Implementation of works or extensions
• Cleaning the lines
• Conducting maintenance and repairs
• Adopting rationing programs
• Repairing a fault in the connection of the subscriber or a number of subscribers

Why water meters?

Water is the right of every citizen, and the allowances collected by the Bekaa Water Establishment are limited to the cost of transporting and treating water extracted from sources and delivering it to subscribers.

In this context, electricity meters are a necessary and effective means of securing accurate readings and guaranteed tariffs for all subscribers in order to modernize water services in the Bekaa region.

One of the most prominent steps that the Corporation seeks to achieve in this context is the adoption of model areas in the Bekaa to apply modern systems for all subscribers, with the aim of calculating and billing the service allowance for transporting and treating the quantities of water consumed.

How do water meters help to determine fair allowances?

Meters help determine the necessary allowances by measuring the amount of water consumed according to the individual’s personal need.

How is the quality of water distributed by the establishment monitored?

Three establishment laboratories in Zahle, Baalbek and Chamsine work periodically and regularly to test water samples at all stages, especially the production and distribution stages.

The water extracted from the sources is treated and distributed to about 242 storage units. Before reaching subscribers, the water is distributed through 565 km of push and pull lines, which are operated and maintained by the establishment.

Financial arrangements for those with financial difficulties:

In order to facilitate the payment process and reduce the financial burdens on the citizen, the Bekaa Water Establishment exempts subscribers by 85% of the delay fines for unpaid fees by them for previous years in accordance with Article 22 of the receipts and invoices collection system in the institution.
In addition to allowing the possibility of installment bills for annual water subscription allowances into four installments due before the end of the year.